RTEQ, your Personal Smart Technology Assistant

Privacy Policy

This privacy policy applies to RTEQ London Ltd, along with all
subsidiaries, affiliates, successors and assigns thereof, referred to
hereinafter collectively as RTEQ London Ltd, we, our, and/or us, our
websites and services.
By visiting this or another RTEQ London Ltd website displaying this
privacy policy or a link thereto, a "website", or collectively the “websites”,
or by otherwise interacting with RTEQ London Ltd you agree to accept
the practices described in this privacy policy. This privacy policy is
further subject to the RTEQ London Ltd services agreement related to
RTEQ London Ltd services that you utilise and/or purchase.
RTEQ London Ltd values your privacy and is dedicated to protecting
your personal information and providing you with notice about what
personally identifiable information we collect and how it is used, what
choices you have regarding the collection, use and distribution of that
information, the security procedures we implement to protect that
information and what access you may have to correct any inaccuracies
in the information we have collected from you.
We keep the following information:
Your name and email address which may be used to contact you for any
business related query. We may store your home and/or work address
information for the purposes of visiting, for installation or maintenance of
technical devices
Your wifi or other passwords in smart devices installed by us: these are
used to allow us to log in to your system or devices in order to update,
maintain and service them.
We also use your data if you contact us with a support query to help you
with your request.
The data is stored by RTEQ London Ltd Cloud Drive and is password
protected.
We will not sell your personal data to a 3rd party.
If you believe some of your data is incorrect please let us know. If we
cannot process your data in the ways outlined above we may not able to
provide the services that you currently use.
What information is collected.
We receive and store any information you enter on our websites or you
give us in any other way, such as via telephone, electronic mail, online
or otherwise. For example, this information may be collected when you
contact us for customer support.
Here are the types of information we gather:


Contact information:


We collect and retain personal contact information that you submit to us
voluntarily and this includes, but is not limited to your full name, mailing
address, phone number, email address, and, where provided, your fax
number. Such contact information may be used, for example, to
communicate with you when necessary with respect to transactions;
additionally, we may collect contact information provided to us during
any correspondence relating to customer support, as well as in
connection with products and services offered on our websites.


Financial information:


We collect and retain certain financial information from you when you
purchase our products and services. For example, when you sign up for
any other product or service through RTEQ London Ltd, we require you
to provide a credit card number and billing address before we will
process that application. We will not sell, share or rent any financial
information collected from you except as disclosed in this privacy policy
or as necessary to fulfil any order for our products or services.


Demographic information:


We may collect and store anonymous demographic information such as
your postcode, gender, age, and use this data to tailor your experience
on our websites, provide content that we think you might be interested
in, perform general improvements to the websites, and display the
content according to your preferences. Such demographic information
may be shared with partners, market researchers and other third parties
on an aggregate, non-personally identifiable basis. No personally
identifiable information will be linked to such aggregated demographic
information that is shared with third parties.


Other information:


We collect and store certain types of information whenever you interact
with us. For example, our servers track the type of web browser you are
using and the page from which you link. Additionally, we log your IP
address which is a unique number assigned to every computer on the
internet in order to improve security, analyse trends and administer the
websites. We may track your movement within the websites, the third-
party website pages from which you were referred, access times and
browser types. We use this information to gauge the effectiveness of our
websites, track information for statistical purposes and to improve the
products and services we provide. We collect this information to better
develop a sense of what services our customers need and identify areas
of improvement to the websites. We may use such information for
marketing purposes, and to send information to you that we believe
might be of interest. In addition, such information may be shared with
partners, market researchers and other third parties on an aggregate,
non-personally identifiable basis. No personally identifiable information
will be linked to such aggregated information shared with third parties.
We may supplement the information you provide us by acquiring publicly
or commercially available information as available in the public domain
or from third parties, for instance, to verify your address or to update
your information and to create a profile of your preferences. We tie your
personally identifiable information to information in the profile, in order to
improve the content of the websites for you or to inform you about
products or services that we think will be of interest to you. From time to
time, we may also ask you to participate in surveys or other
communications conducted by us or third parties designed to help us
improve the websites or the products or services we provide.
Cookies.

Our websites use “cookies” for such purposes as enhancing your online
experience by making it easier for you to navigate through the websites
and making certain features work better. Cookies are text files which are
commonly deposited by websites on a user's hard drive when the user
visits a website. The file identifies a user's computer and can record the
user's preferences and other data about the user's website visit. We do
not extract information about individual users during this process. Your
web browser may enable you to disable cookies, but please note that
certain services may not function correctly without it and your
experience on our websites may be hindered.


Third-party cookies:


We may use third-party advertising companies to serve ads on our
behalf across the internet. These companies may collect and use
information about your visits to this and other websites and your
interaction with our products and services in order to provide
advertisements about goods and services of interest to you. However,
no personally identifiable information such as your name, address, email
address or telephone number will be connected with such information.
They may use information about your visits to this and other websites to
target advertisements for goods and services and may be used to keep
track of user response to each advertisement. These targeted
advertisements may appear on our websites or on other sites that you
visit. This anonymous information is collected through the use of a pixel
tags or cookies, which are industry standard technologies used by most
major websites. If you do not want such companies to collect this
information you may opt-out.
To learn more about the use of this information or choose not to have
this information used by certain third-party advertising partners, please
visit the Network Advertising Initiative at:
http://www.networkadvertising.org/choices.
Please note that if you delete your cookies, use a different browser, or
buy a new computer, you will need to renew your opt-out choice.
Web beacons.

Our websites may contain electronic images called a "single-pixel GIF"
or a web beacon that allow a website to track the effectiveness of
marketing campaigns. No personally identifiable information will be
transmitted via web beacons.
Telephone recording and monitoring.
To ensure RTEQ London Ltd customers receive quality service, RTEQ
London Ltd selects phone calls for recording and/or monitoring. These
calls, between RTEQ London Ltd customers or potential customers and
employees, are evaluated by RTEQ London Ltd representatives. This is
to guarantee that prompt, consistent assistance and accurate
information is delivered in a professional manner. In contacting RTEQ
London Ltd by creating an account with RTEQ London Ltd, or by
otherwise utilising any RTEQ London Ltd products or services, you
hereby consent to any such call recording and/or monitoring.
How personal information is used.


Our Use:


We receive and store any personal information you enter on our
websites, given to us voluntarily, or in any other way and may use it to
contact you from time to time. We take steps to ensure that only the
employees who need access to your personal information to fulfil their
employment duties will have access to it. By registering on our website
and providing your telephone number, you agree that this action
constitutes a purchase, enquiry and/or application for purposes of
telemarketing laws. Regardless of the fact that your telephone and/or
mobile number may be listed with the telephone preference service TPS
you are providing your express written consent to receive future
information including telemarketing about products and services from us
and/or our affiliates, and you hereby agree and consent to our
contacting you using the information you have provided and will provide
to us. This means we may contact you by e-mail, phone and/or mobile

number, including use of automated dialling equipment and/or pre-
recorded calls, text, SMS message, social networks or any other means

of communication that your wireless or other telecommunications device
may be capable of receiving unless you specifically contact us and
request us to desist. We may also send you information or offers from

time to time to the postal address or email address we have on file as
further outlined in this privacy policy. You further acknowledge that you
are not required to agree directly or indirectly or enter into an agreement
regarding our telemarketing efforts as a condition of purchasing any
goods or services from us or our affiliates.

Electronic email:


From time to time, RTEQ London Ltd may use your personal information
to contact you via email or electronic mail concerning our services.
These communications are often intended to inform you of important
information regarding your account, or about general services provided
by RTEQ London Ltd and/or its affiliates. If you do not want to receive
emails from us or our affiliates regarding new services, please sent us an email with
"unsubscribe" as object.
However, in order to fulfil our service obligations to you, we will continue
to send you emails regarding your account administration, as well as
any necessary information, such as renewal notices and instructions. By
providing us with your email address you consent to receiving
communications from us electronically and all notices, disclosures and
other communications that we provide to you electronically satisfy any
legal requirement that such communications be in writing.

Service related uses:


We may use your personal information to contact you about the goods
or services you have purchased from us, or for other purposes in which
you have expressed an interest, for example, if you have contacted
customer service or made an enquiry. We will also provide you with
service and account related announcements. For instance, if the
delivery of a service or product is delayed we might send you an email,
or other message, or if there is some service issue with something you
might have ordered. Generally, you may not opt-out of these
communications, which are not promotional in nature. If you do not wish
to receive these messages, you have the option to cancel your services
with us by using the various contact options at the end of this document.
Protection of RTEQ London Ltd and others.

We may release account and other personal information when we are
required to do so by law, court order, subpoena or other government or
law enforcement authority or regulatory agency, including ICANN, in
order to enforce or apply our services agreement or other agreements,
or when we believe in good faith that disclosing this information is
necessary or advisable, including for example, to protect the rights,
property, or safety of RTEQ London Ltd, our users, or others. This
includes exchanging information with other companies and
organisations for fraud protection, credit risk reduction or other similar
purposes.


Sites other than RTEQ London Ltd:


RTEQ London Ltd has no control over and is not responsible for the
privacy policies or information gathering practices of other websites,
including those to which we may link and those which may link to us. We
strongly recommend that you review the privacy policies of every online
service you use before submitting any personal information and direct
any concerns to the site administrator of that website.
How long do we keep your personal data?
We keep information only for as long as we need it to provide you
services, manage our business or as required by law or contract. Where
you have a contract with us, we will retain your data for the length of the
contract, and will further retain that information for a time period
consistent with our legal or regulatory responsibilities, after you
terminate all your services with us to resolve disputes, enforce our
relevant service agreement, and to adhere to the technical and legal
requirements and constraints related to the security, integrity and
operation of the sites. If you have any questions about how long we will
keep your specific data, please contact us by using the various contact
options at the end of this document.
How do we keep your personal data safe?
We work to protect the security of your financial information during
transmission by using Secure Sockets Layer “SSL” software, which
encrypts the information you input on the site. However, no method of

transmission over the internet or method of electronic storage is
completely secure and we cannot guarantee this security absolutely.
Limitation of liability.
RTEQ London Ltd assumes no responsibility or liability with regard to
any theft, loss, alteration or misuse of personal or other information
lawfully provided by RTEQ London Ltd to third parties, or with regard to
the failure of any third party to abide by this privacy policy or such third
party.


Contacting us:
If you have questions or concerns regarding this privacy policy, you can
contact us by:


Email: info@rteqlondon.co.uk

By phone: 0800 061 4047

By post: RTEQ London Ltd,13 Howerd Court, 20 Love Lane, Woolwich Arsenal, London, SE18 6GR
Drayton Park
Islington
London

N5 1DG